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Terms & Conditions

  1. Your Statutory Rights. As a consumer your statutory rights are not affected by these terms and conditions. These terms and conditions offer you additional protection.
  2. Alcohol and the Law. Under UK law, we are unable to sell alcoholic drinks for consumption by anyone under the age of 18 years old. When you place an order for alcohol with Wines Naturally you are confirming you are at least the age of 18 years or over. You will be confirming that you will not be supplying alcohol to anyone under the age of 18 years old.
  3. Payment. We accept MaterCard, Visa, Switch, and Delta cards online or over the telephone, using a safe and secure and encrypting e-payments system. You may also send payment via post by cheque and postal orders which should be crossed and made payable to Wines Naturally Ltd. Once payment has been received with your order, we will dispatch your goods.
  4. Returns and Cancellations. Should you change your mind, you may cancel your order within 7 working days after receipt of your order. All goods must be returned to Wines Naturally unopened and undamaged.
  5. Cost of Returns. If you have not returned you goods to Wines Naturally Ltd within 14 days, we reserve the right to subtract the costs of collection from your refund.
  6. Refunds. All refunds will be paid within 30 days of cancellation.
  7. Availability. When we come to pick an order, we sometimes find that we are out of a particular product. In this instance we would like to provide an alternative product or vintage of the same or higher value. When you order you will be able to tell us whether you would like us to contact you first.
  8. Delivery. Your goods will be delivered within 7 working days. We offer a free delivery service for orders of 12 bottles and over (1 case and over). This offer applies to UK Mainland only. Deliveries to the Scottish Highlands and Islands, Scilly Isles, Isle of Wight, Isle of Man, will incur a surcharge which is calculated automatically at the checkout depending on the postcode you enter. If you require further information on these prices please contact our office by telephone or e-mail. Deliveries to Northern Ireland are free, but please allow up to 14 working days for delivery. Deliveries are made between 8.00am and 5pm Monday to Friday. Orders to be placed by 12 noon for next day delivery. If you order on a Friday for next day delivery you will receive your goods on Monday. We offer a free local delivery service to postcodes beginning with DE. You will be contacted by a member of staff to discuss suitable times for delivery.
  9. Discounts. Discounts do not apply to already discount items such as bin ends, pre-mixed cases etc.
  10. Data Protection. Information held is for the purpose of maintaining customer records, and Wines Naturally undertakes to discharge its duties under current legislation.
  11. Damaged or missing items. If, upon delivery, any goods are missing or damaged you must report this within 3 days of receipt. Please open and examine cases on arrival and indicate any problems or anomalies on the carrier’s sheet.
  12. V.A.T (Value Added Tax). Unless otherwise stated V.A.T is calculated at the current rate. All bottle prices in our catalogue are inclusive of V.A.T.
  13. Case sizes. Unless otherwise stated a case is 12 bottles.
  14. Orders. The minimum order is 1 case. You can mix cases.